We’re committed to delivering a considered, high standard of service at every stage of your experience with us.

If your experience has exceeded expectations, or you’d simply like to share feedback, we’d genuinely appreciate hearing from you. You’re welcome to contact our Director, Thomas Watt, at thomas@thefinders.co.nz.

If something hasn’t met the standard you expected, we encourage you to get in touch so we can address it promptly and thoughtfully.

Code of Conduct

The Finders operates in accordance with the Real Estate Agents Act (Professional Conduct and Client Care) Rules 2012, which sets the standard for professional conduct and client care.

If You Have a Concern

We aim to resolve any concerns with clarity and care.

In the first instance, we recommend raising the matter directly with us so we can work towards a resolution. If a satisfactory outcome isn’t reached, you’re welcome to put your concerns in writing.

Click here for The Finders In-House Complaints Process

You can contact our Director, Thomas Watt at thomas@thefinders.co.nz and we will review and respond in line with our internal process.

Independent Complaints Process

You also have the option to contact the Real Estate Authority (REA) at any stage — whether or not you have first raised the matter with us.

Real Estate Authority
Level 4, The Todd Building
95 Customhouse Quay
Wellington 6011
New Zealand

Further information, including how to make a complaint, is available via their website.